Casino Coin Laundromat - Niagara Falls
Located in the heart of Niagara Falls, Casino Coin Laundromat offers a premier laundry experience for both locals and visitors alike. With a focus on providing exceptional service and state-of-the-art facilities, this laundromat stands out as a go-to destination for all laundry needs. Whether you’re looking to quickly wash and fold your clothes or utilize advanced machines for larger loads, Casino Coin Laundromat ensures a seamless and efficient process that accommodates every customer's laundry requirements.
- Address: 6175 Dunn St, Niagara Falls, ON L2G 2P4, Canada
- Phone: +1 289-296-9987
- Features: Laundromat
- Website:
- Rating: 4.5 / 5
- Number of Reviews: 185
Features of Casino Coin Laundromat
Casino Coin Laundromat is a well-established laundry service located in Niagara Falls, Ontario. With a clear focus on providing high-quality laundry solutions, this laundromat has garnered a reputation for its exceptional service. Situated at 6175 Dunn St, Niagara Falls, ON L2G 2P4, Canada, it is easily accessible for residents and visitors alike.
This laundromat prides itself on its state-of-the-art facilities, ensuring that customers can enjoy a seamless laundry experience. With a variety of machines available, including washers and dryers of different sizes, it caters to the diverse needs of its clientele. Whether customers require a quick wash or have larger loads to handle, Casino Coin Laundromat is equipped to meet those needs efficiently.
Customer satisfaction is at the forefront of Casino Coin Laundromat’s mission. The laundromat has received positive feedback from the community, with 185 clients rating their experience at an impressive score of 4.5 out of 5. This rating reflects the commitment of the staff to provide a clean and welcoming environment, as well as their attentiveness to customer needs. The friendly staff is always available to assist with any inquiries, making the laundry process not only effective but also enjoyable.
In addition to its laundry services, Casino Coin Laundromat offers various amenities to enhance the customer experience. Customers can find comfortable seating areas where they can relax while waiting for their laundry to finish. Additionally, the laundromat provides convenient payment options, making it easy for clients to pay for their services without any hassle.
As a business integrated into the Niagara Falls community, Casino Coin Laundromat understands the importance of sustainability. They strive to implement eco-friendly practices throughout their operations, which not only benefits the environment but also assures customers of responsible laundering processes.
Overall, Casino Coin Laundromat stands out in the local market as a reliable and efficient laundry service. With its prime location, top-notch facilities, and commitment to customer satisfaction, it has rightly earned its place as a preferred choice for laundry needs in Niagara Falls. For anyone seeking dependable laundromat services, Casino Coin Laundromat is a name to know.
Reviews for Casino Coin Laundromat
At Casino Coin Laundromat, customer experiences vary, reflecting both the strengths and areas for improvement of this popular laundromat. With a respectable 4.5-star rating from a total of 185 reviews, it's evident that many patrons appreciate the convenience and facilities provided.
Several customers remarked on the abundance of machines available, making it relatively easy to complete laundry tasks efficiently. For instance, Andy Medhurst expressed his satisfaction, noting it as "always a lucky place to be" with "lots of machines" and a pleasant environment for people watching.
However, not all feedback has been positive. Ana McNeil expressed her growing dissatisfaction, highlighting the increasing number of out-of-service machines and suggesting that the new management is not adequately addressing maintenance issues. She emphasized the importance of keeping machines functional to retain loyal customers.
While many evaluate the overall quality positively, there are complaints about cleanliness. Katie Kay mentioned that while the laundromat has all necessary facilities, it could improve its cleanliness standards, as she noticed the floors needed better attention during her visit. In a similar vein, another customer, BJ Vee, pointed out that while the washers and dryers were clean, the overall cleanliness of the facility left much to be desired, with issues noted in the bathrooms and under tables.
Certain reviews praised the friendly and helpful staff, with customers like Eileen Skinner-Collinson describing the employees as friendly and supportive, contributing positively to the overall experience.
- Great variety of machines available.
- Friendly and helpful staff noted by multiple customers.
- Issues with cleanliness and maintenance have been highlighted.
- Some frequent customers are becoming concerned about changes in management.
Customer Reviews
Katie Kay
Ranking: 3/5
Actually a good laundry mat. Lots of machines, coin exchange machine (us and Canada money accepted), detergent machine, and a few wheeled baskets for customers to use. The markdown is on cleanliness- we were there early, the office was still closed but it looked like it wasn’t swept the night before. When the lady opened, she swept up about 25% of the bigger stuff but no real effect at actual cleaning. Nevertheless, it’s got everything you need in good working order.
Ana McNeil
Ranking: 2/5
So I have been coming here for many many years and this last year this laundry is getting worse and worse. My biggest complaint is the fact that every time I come to do my laundry more and more machines are broken and out of service. The heavy duty machines seem to always be out of service. The lady’s that work here are always amazing and I don’t have any complaints about them it’s just that these machines are not being fixed and it’s starting to make me want to find another better place to spend my money. My entire family comes here and they are also telling me they are disappointed on how things are changing since the new owners have taken over. Start caring about fixing these machines better please or you are gonna be loosing a lot of regular customers. Just know that my complaint is nothing to do with with the 3 very lovely Lady’s that have worked here for along time.
Andy Medhurst
Ranking: 5/5
Always a lucky place to be! Lots of machines. Easy to use and always good people watching
Nizar Tajdin
Ranking: 1/5
When I was there, the place smelled like sewage. They admitted there was a problem with the drainage. After I was done, all my clothes had a nasty smell of sewage. When I brought this up to the attention of the representative, she did everything and anything possible to refute what I was saying, as if I would make something up like that. “No one else complained” - “I’ve been working here for 10 years and never seen something like this” - “this drainage is not linked to that drainage” - etc. Although she admitted there was an issue with the drainage, instead of apologizing and trying to make things right, she tried to call me a liar with fancy detective-like lingo. She also refused to provide me contact to the owners.
Detergent is almost double the price.
Had to rewash all my clothes at a different location.
It wouldn’t even be a big issue if the gist of the conversation wasn’t so blatantly :
-“There is a problem xyz”.
-“You are lying”
Eileen Skinner-Collinson
Ranking: 5/5
Love this laundry mat, clean, really good quality machines, staff are very friendly and helpful. I use the laundry mat frequently to do my laundry they do also offer wash and fold services and dry cleaning. It's really nice that they have a washroom
Kelly D
Ranking: 5/5
Clean place and good machines.
The staff is very helpful and cheerful.
Thank you very much.
Laura Mayer
Ranking: 5/5
I have been to the laundry mat many times I have never had such a wonderful customer service with Crystal so pleasurable to talk to. I wonder I keep coming back. Keep up the good work girl. It’s good to see you still here every time.
BJ Vee
Ranking: 2/5
Washers and dryers were clean but floor was filthy. Piles of dust and garbage underneath tables. Bathroom was disgusting.
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